{"id":13,"date":"2025-06-24T15:26:10","date_gmt":"2025-06-24T15:26:10","guid":{"rendered":"https:\/\/thingstodoinmarrakech.ma\/?page_id=13"},"modified":"2026-03-15T21:19:17","modified_gmt":"2026-03-15T21:19:17","slug":"remboursements","status":"publish","type":"page","link":"https:\/\/thingstodoinmarrakech.ma\/fr\/remboursements\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"<p><\/p>\n\n\n\n<p>Au\u00a0<strong>Choses \u00e0 faire \u00e0 Marrakech<\/strong>Nous nous effor\u00e7ons de vous offrir une exp\u00e9rience agr\u00e9able et sans faille. Nous comprenons que les plans peuvent parfois changer, c'est pourquoi nous avons cr\u00e9\u00e9 une politique de remboursement et de retour claire pour vous guider.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. Annulation et remboursement<\/h3>\n\n\n\n<p><strong>Annulation gratuite :<\/strong><br>Vous pouvez annuler votre r\u00e9servation et obtenir un remboursement int\u00e9gral jusqu'\u00e0 concurrence de&nbsp;<strong>24 heures avant l'heure de d\u00e9but<\/strong>&nbsp;de votre activit\u00e9 ou service programm\u00e9.<\/p>\n\n\n\n<p><strong>Annulations tardives :<\/strong><br>Si vous annulez moins de 24 heures avant l'heure de d\u00e9but pr\u00e9vue, ou si vous ne vous pr\u00e9sentez pas \u00e0 l'activit\u00e9, la r\u00e9servation n'est pas remboursable.<\/p>\n\n\n\n<p><strong>Comment annuler :<\/strong><br>Pour demander une annulation et un remboursement, veuillez nous contacter par courrier \u00e9lectronique \u00e0 l'adresse suivante&nbsp;<strong><a href=\"mailto:booking@thingstodoinmarrakech.ma\">booking@thingstodoinmarrakech.ma<\/a><\/strong>&nbsp;ou WhatsApp \u00e0&nbsp;<strong>+212664998800<\/strong>. Veuillez indiquer la r\u00e9f\u00e9rence et les d\u00e9tails de votre r\u00e9servation.<\/p>\n\n\n\n<p><strong>Proc\u00e9dure de remboursement :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les remboursements approuv\u00e9s seront effectu\u00e9s sur votre mode de paiement d'origine dans un d\u00e9lai de 5 \u00e0 10 jours ouvrables.<\/li>\n\n\n\n<li>Vous recevrez une confirmation par courriel ou par WhatsApp lorsque votre remboursement sera effectu\u00e9.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. Modifications et reprogrammation<\/h3>\n\n\n\n<p>Si vous souhaitez modifier la date ou l'heure de votre r\u00e9servation, veuillez nous contacter au moins 24 heures \u00e0 l'avance. Nous ferons de notre mieux pour r\u00e9pondre \u00e0 votre demande, sous r\u00e9serve de disponibilit\u00e9.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. M\u00e9t\u00e9o et circonstances impr\u00e9vues<\/h3>\n\n\n\n<p>Si nous annulons votre activit\u00e9 en raison de conditions m\u00e9t\u00e9orologiques ou d'\u00e9v\u00e9nements impr\u00e9vus, vous recevrez un remboursement int\u00e9gral ou vous aurez la possibilit\u00e9 de reporter votre activit\u00e9.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. Pas de spectacle<\/h3>\n\n\n\n<p>Si vous n'arrivez pas \u00e0 l'heure et au lieu pr\u00e9vus pour votre r\u00e9servation et que vous ne nous avez pas contact\u00e9s \u00e0 l'avance, la r\u00e9servation n'est pas remboursable.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. Offres sp\u00e9ciales et promotions<\/h3>\n\n\n\n<p>Le remboursement d'activit\u00e9s ou de produits achet\u00e9s dans le cadre d'offres sp\u00e9ciales, de promotions ou de tarifs r\u00e9duits peut \u00eatre soumis \u00e0 des conditions suppl\u00e9mentaires et peut ne pas \u00eatre enti\u00e8rement rembours\u00e9.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">6. Paiement en esp\u00e8ces sur place (\"Sur Place\")<\/h3>\n\n\n\n<p>Nous offrons la possibilit\u00e9 de payer en esp\u00e8ces directement sur le lieu de l'activit\u00e9 (\"sur place\").<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si vous choisissez le paiement en esp\u00e8ces, votre r\u00e9servation sera confirm\u00e9e sans paiement anticip\u00e9.<\/li>\n\n\n\n<li>Veuillez apporter le montant exact en esp\u00e8ces pour payer notre personnel ou nos partenaires \u00e0 l'arriv\u00e9e.<\/li>\n\n\n\n<li>Si vous devez annuler une r\u00e9servation avec paiement en esp\u00e8ces, veuillez nous en informer au moins 24 heures \u00e0 l'avance afin que nous puissions lib\u00e9rer votre place pour d'autres clients.<\/li>\n\n\n\n<li>La non-pr\u00e9sentation ou l'annulation tardive d'un paiement en esp\u00e8ces peut entra\u00eener des restrictions de r\u00e9servation \u00e0 l'avenir.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">7. Nous contacter<\/h3>\n\n\n\n<p>Si vous avez des questions concernant notre politique de remboursement et de retour, veuillez nous contacter \u00e0 l'adresse suivante :<br><strong>Courriel :<\/strong>&nbsp;<a href=\"mailto:booking@thingstodoinmarrakech.ma\">booking@thingstodoinmarrakech.ma<\/a><br><strong>T\u00e9l\u00e9phone\/Application :<\/strong>&nbsp;+212664998800<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>En effectuant une r\u00e9servation sur notre site web, vous acceptez la pr\u00e9sente politique de remboursement et de retour.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>At\u00a0Things To Do In Marrakech, we strive to provide you with a seamless and enjoyable experience. We understand that sometimes plans can change, so we have created a clear refund and returns policy to guide you. 1. Cancellation &amp; Refunds Free Cancellation:You may cancel your booking for a full refund up to&nbsp;24 hours before the [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Refund and Returns Policy - Things To Do In Marrakech<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thingstodoinmarrakech.ma\/fr\/remboursements\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy\" \/>\n<meta property=\"og:description\" content=\"At\u00a0Things To Do In Marrakech, we strive to provide you with a seamless and enjoyable experience. 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